Some things about Web 2.0 make our lives better. However, when it comes to job searching, the way we use the Internet today can have serious implications.

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Kim Benn is a Branch Manager at Drake International’s Islington branch, and a member of Drake’s leadership team. Kim manages a team of eight employees, and has been working with Drake for 25 years.

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For the amount of time and concentration in customer service sometimes it’s important to understand that is not the representative’s fault but merely an unruly customer. This is an unfortunate occurrence but... 

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Although a large part of an internship is based on how one can add value to an organization; another highly important aspect of the experience is the benefit that the intern receives...

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The more comprehensive a company’s leadership development efforts, the better its financial results in terms of shareholder return, growth in market share, growth in net income, and return on sales.

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This post was written by Mike Harvey as a followup to his June 2nd webinar titled, "A Manager's Guide: How to Lay Off or Terminate Employees". 

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