Most organizations use their training investments about as strategically as they deploy their office supplies spending. And the impact on customer satisfaction, cost containment or quality improvement is just as useless.

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The problem with organizations today is with leaders that cannot lead and workers that have little passion. Rather than repair the issue, leaders place band-aids on surgical incisions.

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Cross-functional teams are being used increasingly in organizations to improve coordination of interdependent activities among specialized subunits. 

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Today’s organizations find it challenging to locate and put in place a new generation of leadership that is both proactive and pragmatic. By what criteria, however, do we decide whether somebody is a high potential...

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There is no hiding place in small and medium sized businesses. Everyone plays a critical role and needs to pull their weight; yet directors and business owners regularly complain about a lack of accountability...

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The only way you can consistently and reliably create happy, engaged, committed and loyal customers is by creating and nourishing a work environment. Positive customer experiences are directly related to...

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