The road towards sharp customer-focus goes via peo...
Eric Fraterman
Developing a sharper Customer Focus for a sharper competitive edge is a means for sustainable competitive differentiation and thus a profit strategy...
The way businesses are built these days is heavily dependent on effective teamwork. One notable feature of teamwork is that it doesn’t just happen; it needs to be designed, promoted, stimulated and supported...
The management series: what about the employee who...
Bruce Tulgan
What is to be done with employees who are chronically late? In some cases, managers are right to attribute chronic lateness to an employee’s blasé attitude or a lack of care, consideration, or diligence.
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