When times are good and your company is growing, you tend to focus on increasing market share or targeting new markets, and it’s easy to forget about your customers.

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This is a huge problem for business, because if a meeting isn’t informative at the very least, and enjoyable at the most, then the company is wasting a lot of money getting people together...

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There is one thing we all did better when we were children – we asked a lot of questions.
And as irritating as we might have sometimes been for our parents, it was without question the best way to learn.

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