2020-04-15

Solutions Services Repository

Drake Editorial Team

 

SOLUTIONS SERVICES REPOSITORY 

 

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Human Resources

 

Labour Law

COVID-19

 

2011-10-06

Customer satisfaction, loyalty, and profit

Stephen Hampshire

Customers are becoming more demanding, and often have more options to choose from than before. At the same time, perceived switching barriers – the inconveniences of changing suppliers – are being reduced. 

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2011-07-12

Got meaning? Seven drivers to leverage meaning at ...

Dave Ulrich

In the last few years, many leaders have been playing a corporate version of "Whack-A-Mole." Every time a crisis pops up - like the need to cut costs, keep customers, or outsmart competitors - they move quickly to beat back ...

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2013-06-18

Three ways to optimize your day

Drake Editorial Team

Do you keep a “to do” list, either mentally in your head or physically on paper or in some electronic device? If you do, it is highly likely that its contents influence greatly the type of day you are likely to have.

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