2020-04-15

Solutions Services Repository

Drake Editorial Team

 

SOLUTIONS SERVICES REPOSITORY 

 

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Human Resources

 

Labour Law

COVID-19

 

2011-06-08

How to deal with difficult clients

Drew Stevens

For the amount of time and concentration in customer service sometimes it’s important to understand that is not the representative’s fault but merely an unruly customer. This is an unfortunate occurrence but... 

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2017-06-7

10 Ways to Improve Employee Engagement

Pierce Ivory

While there are numerous statistics to support this statement, one thing is certain: If your workers feel engaged, your organization is more likely to grow.

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2015-03-26

Human capital financial statements: the missing li...

Jeff Higgins

For hundreds of years, owners and managers have sought to quantify workforce productivity...

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