Job Description

A well established, IT consulting firm is looking for a qualified and experienced individual to join their team!

Requirements:

• Relevant degree (Computer Science / IT / Engineering) is required
• Certification in CompTIA A+, Microsoft Certified IT Professional would be advantageous
• Min 3yrs experience as a IT Support Technician is essential
• In depth understanding of diverse computer systems, networks and CCTV systems
• In depth knowledge of Office 365 (Exchange, SharePoint etc.)
• Valid Drivers License with Own Transport

Responsibilities:

• Oversee and support all Service Level Agreement clients and manage IT support tickets
• Manage all SLA and ad hoc client requirements and tickets within agreed timeframes
• Perform technical support function, while managing senior end user communications and relationships
• Identify possible client leads and escalate to Manager as needed
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Perform troubleshooting to diagnose and resolve problems
• Create and maintain documentation on IT manuals and procedures
• Supervise and perform installations of all data network and CCTV systems
• Define hardware and network requirements
• Install well-functioning LAN/WAN and other networks and manage components
• Offer timely technical support
• Liaison with suppliers and clients

Attention to detail

Problem solver

Good communication skills

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