Vacant Position: SALES CONSULTANT

Branch: Woodstock

A vacancy exists for a suitably qualified and experienced Sales Consultant (Stationery and Office consumables) at our Woodstock Branch. The successful candidate will service and expand the rapidly growing customer base through direct selling and support of sales staff in the promotion of products and services.

Herewith an outline of this role:

Organising and Controlling Customer Base

• Analyse QlikView reports where applicable.
• Submit weekly/monthly customer analysis/revenue reports
• Prepare and schedule customer visits according customer category.
• Call on existing and potential clients either face to face, telephonically or virtually.
• Compiling contacts lists utilising a range of resources for collecting information to create, maintain and retain customer base.
• Plan sales pitch/services presentations to prospective customers.
• Work within the framework of budget turnover and gross profit.
• Maintaining ongoing customer services by responding objectively to a range of customer queries/enquiries relating to products or services.

Selling Goods and Services

• Look to expand and grow existing portfolio by way of prospecting and new business.
• Ensure all necessary information/documentation is obtained before calling on a customer.
• Obtaining a range of information from customers for identifying needs and establishing customer profiles.
• Informing/advising customers of a range of products/services available.
• Acknowledging customer needs by recommending alternative goods and services offered.
• Stimulate customer interest by demonstrating and explaining the benefits/end uses of a range of products/services
• Introducing new products in accordance with customer demand.
• Organising courtesy calls for obtaining customer feedback on deliveries and monitoring after sales support systems.

Administration

• Updating customer information on Skynamo.
• Log calls on honeybee as per required standard
• Liaise with internal support to email quotations to customers.
• Maintaining customer contracts on honeybee.
• Follow-up customer orders.
• Administering petrol expenses occurred.
• Complete new business and lost business reports and submit to manager on monthly basis.

Critical skills:

• Proficient in MS Office, Excel with excellent computer skills knowledge.
• Selling skills with hunter mentality
• Must have good telephone skills.
• Excellent customer service skills.
• Ability to listen and interpret information accurately.
• Planning and organising skills
• Numerical Skills
• Good Communication Skills are essential; person must be well spoken and fluent in both English and Afrikaans.
• A pleasant and controlled manner of dealing with people at all times.
• An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position.

Knowledge:

• Stock product knowledge
• Pricing knowledge
• Know how to enquire on Axapta system
• Know company policy with regards to customer services.
• Product and pricing knowledge.
• Knows the services the company has to offer.
• Knows general operation of the company.
• Knowledge of delivery routes and times

Qualifications and Experience

• At least 3 - 5 years' sales experience, with a proven track record in exceeding targets
• Relevant Sales or Marketing qualification would be an advantage
• Own transport is essential
• Valid Driver's Licence essential