Job Title: Store Supervisor

Job Summary: The Store supervisor is responsible for overseeing the daily operations of a retail store, ensuring it runs smoothly and effectively. This role involves managing staff, optimizing sales, maintaining inventory, and providing excellent customer service.

Key Responsibilities:

1. Staff Management:

   • Recruit, interview, hire, and train store employees.
   • Schedule and assign tasks to employees.
   • Evaluate staff performance and provide ongoing training and development.
   • Address disciplinary issues and manage employee relations.

2. Sales and Customer Service:

   • Set sales targets and monitor performance.
   • Develop and implement sales strategies.
   • Ensure high levels of customer satisfaction through excellent service.
   • Handle customer complaints and queries.

3. Inventory and Merchandising:

   • Manage inventory levels and order new stock as needed.
   • Oversee merchandising and ensure the store is visually appealing.
   • Implement loss prevention measures.

4. Financial Management:

   • Prepare and manage the store's budget.
   • Monitor financial performance and analyze variances.
   • Implement corrective actions to achieve financial goals.

5. Operational Management:

   • Ensure compliance with health and safety regulations.
   • Maintain store cleanliness and organization.
   • Oversee store maintenance and repairs.

Qualifications:

• Proven experience as a Store Supervisor or in a similar role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in inventory management and sales software.
• Ability to work under pressure and handle challenging situations.

Education:

• Matric

Skills:

• Leadership and team management.
• Customer service excellence.
• Sales and marketing strategies.
• Financial acumen.
• Problem-solving and decision-making.