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Drake Editorial Team


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Let's get personal

David Huggins

The lesson here for business leaders is clear - leadership is not a right, a role or a responsibility – it’s a relationship....

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Bad customer service: “it’s the people, stupid” or...

Drake Editorial Team

In my previous blog entries I have argued about the validity of the People > Service > Profit idea and about the importance of Hiring Right. 

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Don’t Take New Hires For Granted

Bill Lee

Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.

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